1
Give Notice Correctly

30โ€“45 days before move-out ยท Written notice required ยท Your lease controls the timeline

HRS ยง521-71 โ€” Tenants must give written notice to terminate a month-to-month tenancy. Check your lease โ€” many leases require 30 days or more. Always give more notice than required, not less.
  • CriticalRead your lease โ€” find the exact notice clause โ€” know the required number of days and whether it must arrive by a specific date (e.g. "first of the month")
  • CriticalWrite your notice to vacate โ€” include your name, unit number, property address, intended move-out date, and submission date. Keep it factual and brief.
  • CriticalSend via certified mail AND email โ€” certified mail creates a legally documented timestamp; email creates a second independent record. Do both. HRS ยง521-71
  • Photograph your notice before sending โ€” back it up to cloud storage, not just your phone
  • Save USPS tracking confirmation โ€” confirms delivery date and time
  • Save any acknowledgment from management โ€” email, text, or written response confirming receipt
  • Request a joint walk-through in writing โ€” ask management to conduct a final inspection with you present before move-out. This is your chance to dispute claims before they become deductions.
๐Ÿ’ก AMC LLC note: Management at Sunset Terrace has at times been slow to acknowledge written correspondence. Certified mail return receipts are not optional โ€” they are your proof the notice period started. If hand-delivering, get a signed acknowledgment with date and time.
2
Document Everything

1โ€“2 weeks before move-out ยท Do this before you start cleaning ยท This is your evidence

HRS ยง521-44 โ€” Landlords may only deduct for damage beyond normal wear and tear, unpaid rent, and unreasonable dirtiness. The burden is on the landlord to prove damage. Your documentation makes their job harder and your case stronger.
  • CriticalVideo walkthrough of every room โ€” narrate as you go. State the date and time aloud at the start. Cover every wall, floor, ceiling, window, door, and fixture.
  • CriticalPhotograph every wall in every room โ€” scuffs, marks, nail holes, paint condition. These are mostly normal wear and tear โ€” document them so they can't be billed as damage.
  • CriticalPhotograph every appliance โ€” stove, fridge, microwave, dishwasher, AC, washer/dryer. Open them and photograph inside. Note any pre-existing damage or malfunction.
  • Photograph all doors, hinges, and locks โ€” condition and operation
  • Photograph all windows and screens โ€” cracks, missing screens, frame and seal condition
  • Photograph all floors and carpets โ€” worn areas, stains, tears. Wear patterns in high-traffic areas are normal wear and tear and not chargeable. HRS ยง521-44
  • Photograph all bathroom fixtures โ€” toilet, tub, shower, sink, tiles, grout. Note pre-existing stains, rust, or damage.
  • Photograph all light fixtures, outlets, and switches
  • Compare against your move-in photos โ€” pull up your move-in documentation and compare room by room. Note anything pre-existing.
  • Email all photos and video to yourself immediately โ€” creates a second independent timestamp outside your device. Google Photos and iCloud preserve metadata.
  • Back up to cloud storage โ€” photos on a phone you lose are photos that don't exist in court
๐Ÿ’ก Normal wear and tear in Hawaii: Faded paint from sunlight, minor wall scuffs, carpet wear in high-traffic areas, small nail holes, and loose hinges from regular use are all normal wear and tear. A landlord cannot charge for these. If in doubt, photograph it and require the landlord to explain any deduction in writing โ€” which they must do.
3
Clean Thoroughly

Final days before move-out ยท Leave it at least as clean as you found it

HRS ยง521-44 โ€” Landlords may deduct for leaving the unit in an unreasonably dirty condition. "Unreasonably dirty" is a higher bar than spotless โ€” it means conditions a reasonable person would find unacceptable. A clean unit with worn carpet is not "unreasonably dirty."
  • Kitchen โ€” clean oven inside and out including burners, drip pans, and exhaust hood
  • Kitchen โ€” clean refrigerator inside, outside, top, and underneath. Defrost if needed. Remove all food.
  • Kitchen โ€” clean dishwasher inside including filter and spray arms
  • Kitchen โ€” clean all cabinet interiors and exteriors, countertops, backsplash, sink
  • Bathrooms โ€” scrub toilets, tubs, showers, sinks, tiles, grout, and mirrors
  • All rooms โ€” wipe down baseboards, light switches, and outlet covers
  • All rooms โ€” clean all windows, sills, and tracks inside and out
  • All rooms โ€” vacuum carpets and all floor corners; mop hard floors
  • All rooms โ€” wipe down doors, door frames, and closet interiors
  • Remove all nails, screws, and wall anchors โ€” spackle small holes to demonstrate good faith (small nail holes are normal wear and tear)
  • Remove ALL personal property โ€” anything left behind can be billed as a disposal fee
  • CriticalPhotograph the cleaned unit immediately after cleaning โ€” a final video walkthrough after cleaning is proof of condition at move-out
4
Move-Out Day

The day you hand over keys ยท Do not leave without completing all of these

  • CriticalFinal video walkthrough of every room โ€” on the day you leave, after the unit is empty and clean. Narrate the date and time aloud.
  • CriticalPhotograph all utility meter readings โ€” electric, water, gas if applicable. Date and time in frame.
  • Return all keys, fobs, gate remotes, and parking passes โ€” get written acknowledgment of what was returned and when
  • CriticalGet a written, signed receipt for key return โ€” date, time, items returned, management signature. The 14-day deposit return clock starts here. HRS ยง521-44
  • If joint walk-through occurs, take notes โ€” write down everything management says. Do not agree verbally to any charges. Get concerns from management in writing before signing anything.
  • Do not sign any document waiving deposit rights โ€” you cannot be required to waive your right to a deposit return as a condition of returning keys
  • CriticalProvide your forwarding address in writing โ€” via email AND certified mail. Management cannot later claim they did not know where to send the deposit. HRS ยง521-44
  • Cancel or transfer all utilities effective today
  • File a USPS change of address form
  • Log today's timeline โ€” arrival time, departure time, who was present, what was said
โš  AMC LLC specific: Management at Sunset Terrace Apartments has in documented cases withheld deposits and applied charges without timely itemized statements. The written, timestamped record you create today is the difference between a strong small claims case and no case at all. Do not rely on verbal assurances from management.
5
The 14-Day Clock

After move-out ยท Hawaii law is clear ยท 14 days, full stop

HRS ยง521-44 โ€” Your landlord has 14 days from the date you vacate and return possession to either (a) return your full deposit, or (b) provide a written itemized statement of deductions with any remaining balance. Failure to comply forfeits the right to make any deductions. There is no dollar limit for security deposit claims in Hawaii Small Claims Court.
  • CriticalMark day 14 on your calendar โ€” count from the date you returned keys and vacated, not from when you gave notice
  • Days 1โ€“14 โ€” wait โ€” do not contact management demanding the deposit before day 14. The clock is running.
  • If deposit arrives in full within 14 days โ€” review carefully, deposit the check, keep all records
  • If itemized statement arrives within 14 days โ€” review every deduction. Challenge anything that is normal wear and tear or pre-existing damage. Respond in writing.
  • CriticalIf day 14 passes with nothing โ€” send demand letter immediately โ€” certified mail, keep proof. See the template below.
  • Dispute deductions in writing โ€” state specifically which deductions you contest and why, with photo evidence attached
  • Contact Hawaii Legal Aid for free guidance โ€” 808-244-3731
  • File with Hawaii AG Consumer Protection if needed โ€” 808-586-1282
  • File in Hawaii Small Claims Court โ€” no dollar limit for deposit claims. Minimal filing fee. No lawyer required.
6
Deposit Demand Letter

Use this if 14 days pass with no deposit and no itemized statement

Certified Mail โ€” Hawaii Security Deposit Demand Letter
[DATE] [YOUR NAME] [YOUR FORWARDING ADDRESS] [CITY, STATE, ZIP] [PROPERTY MANAGER NAME] AMC LLC / Sunset Terrace Apartments [MANAGEMENT ADDRESS] Lahaina, HI 96761 RE: Demand for Return of Security Deposit Unit [UNIT NUMBER], Sunset Terrace Apartments, Lahaina, HI Tenancy ended: [MOVE-OUT DATE] Keys returned: [KEY RETURN DATE] Dear [Property Manager]: I vacated and returned possession of Unit [NUMBER] at Sunset Terrace Apartments, Lahaina, Hawaii on [MOVE-OUT DATE], at which time I returned all keys and provided my forwarding address of [YOUR ADDRESS]. Fourteen (14) days have elapsed since that date. Under Hawaii Revised Statutes ยง521-44, you were required to either return my full security deposit of $[AMOUNT] or provide a written itemized statement of any deductions within 14 days of my vacating the premises. You have done neither. I hereby demand the immediate return of my full security deposit of $[AMOUNT] within seven (7) days of your receipt of this letter. Failure to comply will result in my filing a claim in Hawaii Small Claims Court โ€” where there is no dollar limit on security deposit claims โ€” and a formal complaint with the Hawaii Attorney General Consumer Protection Division (808-586-1282) and the Maui County Consumer Protection office (808-984-8244). I retain timestamped photographic and video documentation of the unit's condition at move-out taken on [MOVE-OUT DATE], establishing that the unit was left in an acceptable condition consistent with normal wear and tear. Please direct your response and any payment to my forwarding address above. Sincerely, [YOUR SIGNATURE] [YOUR PRINTED NAME] [DATE] Sent via: USPS Certified Mail #[TRACKING NUMBER] Copy retained by sender.
๐Ÿ’ก After sending: Save your certified mail tracking number and return receipt. If management still does not respond within 7 days of their receipt, file in Small Claims Court. The certified mail record is your proof of when the demand was received.
๐Ÿ“‹ More letter types available

Need a repair demand, early termination fee dispute, or illegal entry notice? The Demand Letter Templates page has fillable versions of all four โ€” type your details and copy or print, ready for certified mail.